Thank you for choosing ywuenr! We are committed to providing the highest quality products to ensure your home remains a place of comfort and joy. If you are not entirely satisfied with your purchase, we are here to help. Below are the details of our return and exchange policy.
Return & Exchange Eligibility
We are happy to offer returns and exchanges to ensure you find the perfect comfort for your home. Please note the following conditions:
Accepted Item Condition: We accept returns for both defective and non-defective items. Whether there is a quality issue or you have simply changed your mind, we support your request.
Product Usage: For hygiene and health reasons, returned or exchanged pillows must be new, unused, and unwashed. Items must be in their original condition with all original tags and packaging intact.
Return Window: You may initiate a return or exchange request within 30 days of receiving your item. Orders exceeding this 30-day window will not be eligible for return or exchange.
Return Process & Fees
We want to make your return experience as simple and stress-free as possible:
Return Method: All returns are processed via mail.
Return Shipping: We offer free return shipping. A return label is included in your package. Simply pack the item securely, attach the provided label, and drop it off at the designated courier location.
No Restocking Fees: We do not charge any restocking fees for any returns.
Refund Processing
Refund Timeframe: Once we receive your returned item and complete a quality inspection, we will process your refund within 7 days.
Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that your bank or credit card company may require additional time to post the refund to your account.
Exchange Policy
If you need a different color, size, or style to better match your home decor, we are happy to process an exchange. The conditions for exchanges are the same as for returns (new and unused items within 30 days). Please use the free return label included in your package to send the original item back, and indicate your desired exchange item on the return slip.
If you have any questions or need further assistance, please feel free to contact our customer service team at linkeng2026@163.com. We are dedicated to ensuring you have a restful and pleasant shopping experience!